Frequent questions

Yes, we offer a transfer service with prior reservation. Please contact us for more information and rates.

Only if it is specified in the apartment description.

Only if it is specified in the apartment description.
If it is indicated as optional, you can rent them at our office: bed linen for €9 per person per stay, and towels (1 hand towel and 1 shower towel) for €6 per person per stay

Only if it is specified in the apartment description.
If there is no Wi-Fi connection, we offer a 5G internet service for a small weekly fee. You can request it before your arrival, subjected to availability.

Key collection is between 5:00 PM and 8:00 PM on the day of arrival, and check-out must be completed by 10:00 AM on the departure day.

You will receive an email with your reservation details once the booking request has been approved. If you do not receive the email within 48 hours, please contact us via email at info@villaservice.com, phone (+34) 977691515, or send a WhatsApp to (+34) 686274620.

The tourist tax is a tax in Catalonia and the Balearic Islands applied in various tourist establishments. As of January 1, 2025, it is set at €1.10 per person over 17 years old, for a maximum of 7 nights. If the government changes this tax in the future, the new amount will apply. Global Service is not responsible for this change.

During the search and booking process, you will have the opportunity to review the property description, facilities, location, features, etc.

Please send us an email at info@villaservice.com, call us at (+34) 977691515, or send a WhatsApp message to (+34) 686274620 at least 48 hours before your arrival.

The reservation holder must be an adult staying in the apartment. If you want to make a reservation for someone else, you must do so using their details.

Only if specified in the apartment description. If a parking space is not included and you would like one, please contact the office, where we will inform you of the available options. Subject to availability.

No pets are allowed in our apartments or houses.

The address is indicated in your reservation.

The reduction of the reservation once at the destination is not possible. Extensions may be made depending on availability.

Our cancellation policy varies depending on the season. Please check the specific details when making the reservation.

The client will leave a security deposit on the day of arrival via a pre-authorization on their credit card for the amount specified in the reservation. Cash or mobile payments will not be accepted. This deposit will be released within a maximum of 1 week after departure, following an inspection of the property’s condition. If any damages to the apartment, furniture, equipment, or extreme cleanliness issues are detected, the cost of restoring the apartment to its original condition will be deducted from the deposit.